3/13/2023 0 Comments Bow to your senseiTo return your product, you should mail your product to: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale or closeout items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at or Closeout items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the package is refused by the recipient or the package is returned by the carrier due to insufficient or incorrect address given to us, full refund of the item price will be processed within 10 days of the receipt of the package, if:ī) The item was returned in brand new condition & undamagedĪny shipping charges paid by the buyer will not be refunded, if the package was returned due to no fault of South Horizon. Any item that is returned more than 60 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused, unworn, unwashed and in the same brand new condition that you received it. You may return an item for a refund within 60 days except in the case of custom products and closeout items.
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